RETURNS POLICY

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TO RETURN AN ORDER 

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Please use out Contact Us Section on the page to arrange a return

All Personalised Items are exempt from our Returns Policy, with the exception of damage/defected form the manufacturer.

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RETURNED ORDERS

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Any package that is returned to us as 'not called for' or for any other reason, we will notify you via your registered email address. If you do not re-arrange delivery with us, within 28 days of the notice, we will dispose of your package and no refund or compensation will be available to you.

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RETURNS

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We believe that you will be satisfied with your purchase. If you feel that you need to return an item, we will keep this process simple. These terms do not affect your statutory rights.

We have no liability to you unless you notify us of any damaged, defective, or incorrect quantity items within 72 hours of delivery. You must return goods within 7 days of receiving, in an unused state complete with packaging and all components, and we will refund you the price you paid for that product including postage and package. Please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.

The cost of the return is your responsibility, except if the item is faulty, damaged, or incorrect. We cannot be held responsible for packages lost in transit, we recommend sending the package by Recorded or Special Delivery services.

Our return policy does not apply to the refusal of delivery, return of delivery, perishable goods, items which have been personalised or custom made for you, or you have provided incorrect or inaccurate information during the order process. If the goods that we deliver are not what you ordered or are damaged or defective, we will replace the goods.

All Non Personalised items returned the buyer will be required to cover the cost of return postage and ensure safe transit to Creative Obsession Studio.

Please note that product returns are not able to be accepted in person at our office address and you must contact us in writing or by email before returning the goods.

Some Images have been provided for illustrative purposes known as “Mock-Ups” only and we do not guarantee that any image will reproduce in true colour on your computer monitor nor that any given image will reflect or portray the full design or options relating to that product.

 

ORDER CANCELLATIONS

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For most items on our website, you have the legal right to cancel your order within 7 working days of receiving the goods if they are Not Personalised Products. If you wish to cancel your order you can notify us by contacting our customer services within 12 hours of ordering.

You cannot cancel your order if the goods that you have ordered that have already been dispatched, are perishable goods, or if the product is personalised or custom made to your requirements.

Due to the nature of our products, they are immediately sent for production. Please check your order during the order process and the confirmation email carefully (you may also print copy of your order upon payment if you are registered with us) as we cannot refund or cancel your order for personalised products which have been misspelt, or you have had a change of heart.

Please note that we do not proof read or check personalisation’s due to automated system and product may come blank or with fixed design or fixed text if you do not enter any personalisation.

 

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